RGA Request Form
American Ballast warrants to the purchaser that its products will be free from defect in material and workmanship and will be of the designated kind and quality for a period of five (5) years from the date of manufacture by American Ballast. This warranty is not applicable to any ballast manufactured by American Ballast which is not installed and operated in accordance with the current edition of the National Electric Code (NEC), all applicable state and local codes, and Underwriters' Laboratories, Inc. (UL) standards for safety. This warranty also is not applicable to any electronic ballast not installed and operated in accordance with all applicable American National Standards Institute (ANSI), and American Ballast’s instructions for installation (including, but not limited to, approved OUTDOOR installations) or to any ballast which has been subjected to abnormal operating conditions including, but not limited to, case temperatures that exceed the maximum level as listed on the ballast label.
If it appears within five (5) years from the date of manufacture by American Ballast that any ballast does not meet the warranty specified above, the purchaser must notify American Ballast, by calling 1-888-313-8188 or 1-888-345-7648, of its warranty claim and, after receiving proper authorization, return the product(s) to American Ballast. Within thirty (30) days of receipt, American Ballast shall correct any defects at American Ballast’s expense and, at American Ballast's option; said correction of defect shall be made either by (a) repairing any defective part or parts by making available a repaired part or product, or (b) replacing any defective part or parts by making available a replacement part or product. . In addition, American Ballast shall pay a U.S. $10.00 labor allowance for each American Ballast electronic ballast found to be defective after proper installation.
LIMITATIONS OF LIABILITY: (a) SELLER WILL NOT UNDER ANY CIRCUMSTANCES, WHETHER AS A RESULT OF BREACH OF CONTRACT, BREACH OF WARRANTY, TORT OR OTHERWISE BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES including, but not limited to, loss of profits or revenues, loss of use of or damage to any associated equipment, cost of capital, cost of substitute products, facilities or services, downtime costs, or claims of purchaser's customers; (b) SELLER'S LIABILITY ON ANY CLAIM OF ANY KIND FOR ANY LOSS OR DAMAGE ARISING OUT OF, RESULTING FROM, OR CONCERNING ANY ASPECT OF THIS AGREEMENT OR FROM THE PRODUCTS OR SERVICES FURNISHED HEREUNDER SHALL NOT EXCEED THE PRICE OF THE SPECIFIC ORDER WHICH GIVES RISE TO THE CLAIM.
This Warranty is designated a "LIMITED WARRANTY" pursuant to the Federal Consumer Product Warranties Act. This Warranty is in lieu of all other warranties whether statutory, express, implied, written or oral, including implied warranties of merchantability, suitability or fitness for particular purpose and except as specifically set forth above, no other warranties of any kind, statutory or otherwise are herein expressed.